The information store could not be opened. Unable to open your default e-mail folders. Outlook must be online or connected to complete this action. The connection to the Microsoft Exchange Server is unavailable.
Outlook Connecting Not Connected Mac Present TheWe checked the Exchange server and we find the initial autodiscover and authentication are fine but the subsequent HTTPOur users are in Thailand so their TZ is UTC +7. Note: If you are not connected to the university network your account details may not be.My question is why does Outlook for Mac present the wrong TZ location to the Exchange server? Additional information is below.We have multiple users that were just upgraded to Outlook for Mac 7 and they can no longer connect to Exchange (2013). Mac Mail: Setting up your university Outlook 365 email account - 3. The main gmail account was configured automatically several months ago and. What version of Outlook are you using Did you configure manually or allow Outlook to connect automatically - Outlook 2019. The setup appears successful, including sending a test email, and the second gmail account is visible in Outlook: Inbox, etc.Ultimate resolution is to patch Windows or Exchange.>We have multiple users that were just upgraded to Outlook for Mac 7 and they can no longer connect to Exchange (2013).If you cannot connect to Exchange account in Outlook for Mac, how did you check the Time Zone for this account?For the mailbox Time Zone settings, please directly access the Exchange mailbox in OWA 2013, click Settings > Options > Settings > regional, collect the Current Time Zone information. Additional workaround is to modify the TZ files installed by Outlook for Mac. Our current workaround is to modify the Mac TZ. Not the actual TZ that the client has configured.Since Exchange doesn't know about the TZ being presented (since we haven't patched it recently) and therefore is rejecting the request.This is a very specific TZ issue. So, Outlook for Mac is taking some random TZ that happens to also be UTC +7 and presenting it to the Exchange server as the clients TZ. Tomsk is a new TZ createdIn the last 6 months or so. Select the items that are named Microsoft Office Identities Cache 2 andMicrosoft Office Identities Settings 2, and then press the Delete key.Mark the replies as answers if they help. Select all items whose type is MicrosoftOffice15_2_Data:ADAL:, and then press the Delete key.
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